Delivery Guarantee

Direct From Factory · Delivery Guarantee

🚛 Our Delivery Promise: Transparent, Reliable & Protected

We understand that waiting for your eagerly anticipated TikTok viral products can be an exercise in patience. Our Delivery Guarantee is our commitment to bring factory-fresh trends to your doorstep with maximum reliability and transparency, backed by clear promises and protections.

⭐ Our Core Delivery Promises

Promise What We Guarantee How It Benefits You
📦 Shipment Speed Order processed & handed to carrier within 1-3 business days. No unnecessary factory delays; your order starts moving fast.
📡 Full Tracking 100% trackable shipments with regular updates provided. Know exactly where your package is, from factory to your door.
🛡️ Safe Transit Factory-grade protective packaging on all items. Minimizes risk of damage during the international journey.
📅 Estimated Timeline Clear, upfront delivery window provided at checkout. Plan your expectations with accurate forecasts.
🔍 Proactive Support We monitor shipments and notify you of significant delays. You're not left in the dark; we're managing your shipment.

📊 Delivery Timeline & Process Guarantee

Our factory-direct model means your product doesn't sit in warehouses—it moves efficiently from production to you.

✅ What Our Delivery Guarantee Covers

We stand behind these specific delivery commitments:

  1. Processing Time Guarantee: If we don't ship your order within 5 business days (excluding pre-orders), you'll receive a $5 store credit.

  2. Lost Package Protection: If your tracking shows no movement for 30+ days and the carrier confirms loss, we'll reship immediately or provide a full refund.

  3. Major Delay Compensation: If delivery exceeds the maximum estimated timeframe by 15+ business days due to our carrier selection error, we'll issue a 15% refund of your item total.

  4. Clear Communication: You'll receive automated updates at every key milestone: order confirmation, shipping notification, customs clearance, and out-for-delivery alerts.

⚠️ Understanding Delivery Limitations

To maintain our factory-direct pricing, certain factors are beyond our direct control:

Scenario Our Action Limitation
Customs Delays Provide documentation & assist inquiries. Cannot control inspection times or guarantee clearance speed.
Local Carrier Delays Initiate investigations with the local carrier. Limited influence over final-mile delivery performance.
Weather/Natural Events Provide updates & alternative routing if possible. Cannot be held liable for "Acts of God" disruptions.
Incorrect Address Attempt to intercept/redirect if alerted early. Not liable for packages lost due to customer-provided address errors.
Import Duties/Taxes Provide accurate customs documentation. Recipient is responsible for all destination country fees.

🆚 Why Our Delivery Is Different

Aspect Traditional E-commerce Our Factory-Direct Model
Starting Point Regional warehouse (may hold older stock) Direct from production line (freshest batch)
Supply Chain Multiple transfers between facilities Single direct route from factory to you
Cost Structure Higher prices to cover storage & multiple handlings Lower prices with simplified logistics
Transparency Often limited to "shipped" and "delivered" status Detailed tracking from factory dispatch to delivery
Problem Resolution Multiple parties involved (seller, platform, carriers) Direct accountability between us, factory & carrier

📞 When Delivery Goes Wrong: Our Protection Process

  1. Report the Issue: Contact us within 7 days of expected delivery date

  2. We Investigate: Immediately contact factory and carriers

  3. Solution Provided: Within 72 hours, we present options:

    • Trace & Accelerate: For delayed packages

    • Reshipment: For lost packages (with expedited shipping)

    • Refund: If neither trace nor reshipment is viable

  4. Follow-through: We manage the solution until you're satisfied

💡 Tips for Smooth Delivery

  1. Double-check your address during checkout

  2. Provide a phone number for customs/local carrier contact

  3. Monitor your email for tracking updates and customs notices

  4. Understand your country's import regulations before ordering

  5. Contact us immediately if tracking seems stalled or incorrect

🧭 Our Delivery Philosophy

We believe in under-promising and over-delivering. While international shipping has inherent variables, we've optimized our factory partnerships and carrier relationships to provide the most reliable direct-to-consumer delivery possible.

Your trust is earned through consistent performance, not just promises. Our Delivery Guarantee is our commitment to transparency and accountability throughout the journey from our partner factories to your home.


With our Delivery Guarantee, you're not just buying a product—you're investing in a reliable journey from the production line to your doorstep.

Order with confidence from your factory-direct source!