TikTok Viral Products | Direct Factory Shipping Policy

🚚 Our Logistics Philosophy: Eliminating Middle Warehouses for Point-to-Point Efficiency

As a factory-direct hub specializing in TikTok trending products, we have redefined cross-border e-commerce logistics. No platform fulfillment centers, no multi-tier distribution inventory. Your order enters the international direct shipping channel immediately after confirmation from the production line, ensuring you receive the best price and a relatively faster, fresh-from-source delivery experience.

---

📦 1. Detailed Order Fulfillment Process (From Click to Ship)

Stage 1: Order Verification & Sync (0-24 Hours)

• Auto-Verification: System automatically checks address, stock, and payment status.

• Manual Review (for special orders): Large, custom, or high-risk destination orders are confirmed by a logistics specialist.

• Factory Sync: Order details are synced in real-time to the relevant partner factory's production and warehouse system.

Stage 2: Factory-Side Preparation & Quality Control (1-3 Business Days)

1. Picking: Factory warehouse picks items according to the order.

2. Dual QC Check:

   • Initial Check: Verifies product function and appearance.

   • Final Check: Confirms model, quantity, and completes shockproof/water-resistant packaging.

3. Labeling & Dispatch: The parcel is labeled with your unique order number and logistics barcode.

Stage 3: International Dispatch (Shipment Day)

• Carrier pickup; tracking is activated upon first scan.

• You receive a dispatch notification with Carrier Name, Tracking Number, and Estimated Timeline.

---

🌍 2. Global Delivery Network & Estimated Transit Times

We intelligently match the optimal shipping solution based on destination, product weight, and volume.

📌 Key Notes:

• "Business Days" refer to carrier operating days, excluding weekends/holidays.

• Customs clearance time is NOT included; typically 2-7 business days, depending on local customs.

• During peak seasons (e.g., Black Friday, New Year), delays of 3-7 days may occur.

---

🧾 3. Duties, Taxes & Transparent Customs Policy

Our Role: The Facilitator

We ensure 100% accurate shipping documents (Commercial Invoice, Packing List) to assist clearance. Documents will clearly state:

• Product Description, HS Code, Declared Value

• Recipient Info (Please provide the recipient's name in Pinyin matching their ID)

Your Responsibility: Awareness & Liability

• Right to Know: We encourage you to check your country's customs website for personal import regulations and duty-free thresholds before ordering.

• Liable Party: Any import duties, VAT, taxes, or customs clearance fees imposed by the destination country are the sole responsibility of the recipient.

• Payment Process: The carrier or customs will notify you (via SMS/email/phone) to pay. Upon payment, the parcel is released.

Optional DDP (Delivered Duty Paid) Service

• For certain countries (e.g., EU, UK) and high-value orders, we offer an optional DDP service to prepay duties for "hassle-free delivery." Contact support for details.

---

📲 4. Parcel Tracking & After-Sales Support System

1. Four-Level Tracking Depth

• Level 1: Dispatch Alert - Email/SMS with basic tracking number.

• Level 2: Carrier Tracking - Enter the number on the carrier's website for the most detailed updates.

• Level 3: Account Dashboard - Log in to view an integrated logistics map and timeline.

• Level 4: Proactive Alert - Our system flags exceptions (e.g., customs delay, failed delivery), and our team will contact you via email.

2. Standard Operating Procedure for Exceptions

3. Our Packaging Standard

We employ factory-grade reinforced packaging for long-haul safety:

• Inner Layer: Bubble wrap/PE foam fully wrapping the product.

• Middle Layer: High-strength, 5-ply corrugated carton.

• Outer Layer (if needed): Waterproof bag for susceptible routes.

• Void Fill: Cardboard inserts or air pillows to prevent movement.

---

⚠️ 5. Important Policy Terms (Must Read)

1. Address Accuracy: Return, redirection fees, or loss due to incorrect/incomplete addresses are the sender's responsibility. Please double-check your address (especially postal code and phone number).

2. Refusal & Returns: Refusal without cause or due to duty fees will result in the customer being responsible for return shipping and handling fees. Refunds will be issued after deducting these costs.

3. Split Shipments: If an order contains multiple items, they may ship separately from different locations at no extra cost.

4. Force Majeure: We are not liable for delays caused by uncontrollable events like extreme weather, strikes, port congestion, or policy changes.

5. Liability Limit: For lost or fully damaged parcels, compensation is limited to the item's declared value and does not cover indirect damages (e.g., loss of profit).

---

💎 In Summary: Choosing Us is Choosing a Logistics Ethos

The Traditional Cross-Border Chain:
Factory → Exporter → Platform Hub → International Line Haul → Destination Warehouse → Last-Mile Delivery → You
(Multiple touchpoints, compounded costs, aged inventory)

Our Direct Chain:
Partner Factory → Outbound QC & Packing → International Direct Line Haul → Destination Customs & Last-Mile → You
(Simplified chain, optimized cost, fresh products)

By shortening the physical and commercial chain, we pass the savings directly to you and strive for maximum transparency in your shipping journey.

---

TikTok Trend Direct · Sourced from Factories, Committed to Speed, Built on Transparency.
We ensure your trendsetting purchase travels safely from the source. You enjoy the unboxing joy and unparalleled value.
For any shipping queries, our support team is always here.