TikTok Buyer Policy

The Direct-to-You Marketplace

Welcome! We are a curated sourcing hub, connecting you directly with the factories behind today's hottest TikTok trends. Our mission is simple: to deliver viral, high-quality products to you at factory-direct prices by removing all traditional retail markups and platform fees. This Buyer Policy outlines the terms of your purchase, your rights, and our commitments to ensure a transparent and satisfying shopping experience.

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📝 Account & Ordering

1. Account Responsibility:

• You are responsible for maintaining the confidentiality of your account login information and for all activities under your account.

• Please ensure your provided email address and shipping information are accurate and up to date.

2. Product Information & Pricing:

• We showcase products found trending on TikTok. Colors and details may vary slightly due to screen settings and factory production batches.

• All prices are listed in USD (or your selected currency). We reserve the right to adjust prices due to material costs or currency fluctuations, but your order is locked at the price confirmed at checkout.

• "Factory-Direct" Inventory: Our stock is directly linked to factory output. While we update availability in real-time, occasional oversells may happen. In such a case, we will notify you immediately and offer a full refund or a comparable alternative.

3. Placing an Order:

• Adding an item to your cart does not reserve it. An order is only confirmed once you receive an "Order Confirmation" email from us.

• You can review and modify your cart before completing payment.

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💳 Payment & Pricing

1. Transparent Pricing:

• The price you see is the price you pay for the product. There are no hidden platform fees or middleman commissions.

• Your cart summary will clearly display the item total, shipping cost, and any applicable taxes before you pay.

2. Payment Methods:

• We accept all major credit/debit cards (Visa, Mastercard, American Express) via secure payment gateways (e.g., Stripe, PayPal).

• Your financial data is encrypted and never stored on our servers.

3. Taxes & Duties (CRITICAL FOR INTERNATIONAL ORDERS):

• Sales Tax: Charged where required by law, based on your shipping destination.

• Import Duties & Taxes: For international orders, the recipient is solely responsible for paying any import duties, taxes (like VAT or GST), or customs clearance fees imposed by the destination country. We are not liable for these charges and cannot estimate them, as they vary by country and product. Please check your local regulations before ordering.

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🚚 Shipping & Delivery (Factory Direct Model)

1. Shipping Timeline:

• Unlike platforms with pre-stocked warehouses, we ship directly from the factory. This saves you money but requires a short processing time.

• Processing (1-3 business days): Your order is verified, and the factory prepares and quality-checks your items.

• Shipping (7-20+ business days): Items are dispatched via reliable international carriers (e.g., DHL, FedEx, local postal services). Delivery times vary by destination (see our detailed Shipping Policy).

2. Tracking & Delivery:

• You will receive a tracking number via email once your order ships.

• It is your responsibility to ensure the shipping address is correct. We are not liable for packages lost due to an incorrect address provided by you.

• Upon delivery, please inspect the package for obvious damage before accepting it.

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↩️ Returns, Refunds & Exchanges

We stand behind our products. Our full Return & Refund Policy applies, but key points are:

1. Return Window:

• You have 7 days from the date of delivery to initiate a return for most items.

2. Return Conditions:

• Items must be unused, in original packaging, with all tags and accessories.

• We cover return shipping for defective, damaged, or incorrectly shipped items.

• For "change of mind" returns, the customer is responsible for return shipping costs.

3. Refund Process:

• Refunds are issued to the original payment method within 1-3 business days after we receive and inspect the returned item.

• Please allow time for your bank or card issuer to process the refund.

4. Non-Returnable Items:

• For hygiene and safety, certain items (e.g., personal care products, pierced jewelry) are final sale unless defective.

• Customized or personalized items cannot be returned.

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🛡️ Buyer Protection & Dispute Resolution

1. Our Commitment:

• We act as your direct agent to the factory. If an item arrives defective, damaged, or not as described, we will work proactively with the factory to resolve the issue for you—whether through replacement, repair, or refund.

2. Dispute Resolution:

• We encourage you to contact our customer service team first for any issue. We are committed to finding a fair solution.

• If a dispute cannot be resolved directly, it may be subject to mediation or arbitration in accordance with our Terms of Service.

3. Limitation of Liability:

• Our liability is limited to the purchase price of the product(s) in question. We are not liable for any indirect, incidental, or consequential damages.

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🔒 Privacy & Communication

• We protect your personal data in accordance with our Privacy Policy. We do not sell your information.

• By making a purchase, you agree to receive transactional emails (order confirmations, shipping updates) and may opt into promotional communications.

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💎 Summary: Buying Direct vs. Traditional Platforms

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By purchasing from TikTok, you acknowledge that you have read, understood, and agree to this Buyer Policy and our Terms of Service.

Thank you for trusting us to bring the trends directly to you!