How We Transport: Factory-to-Door Shipping Explained

🚀 Our Shipping Method: Direct, Trackable & Optimized

We ship all orders directly from our partner factories to your address. There are no intermediate warehouses, which allows us to save costs and pass those savings to you. Every package is sent via reliable international carriers and is fully trackable.

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📦 Step-by-Step Shipping Process

1. Order Processing (1-3 Business Days)

After you place an order, our system immediately notifies the factory. They pick, pack, and perform a quality check on your items.

2. Dispatch & International Shipping

Once packed, the factory hands your package to our logistics partner. It begins its journey via air freight (most common) or sea freight (for bulk/large items).

3. Customs Clearance

Your package will clear customs in the destination country. We provide all necessary documentation (commercial invoice) to facilitate this.

4. Last-Mile Delivery

After clearing customs, a local carrier (like USPS, DHL, FedEx, or local postal service) delivers the package to your doorstep.

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🌍 Shipping Methods & Estimated Timelines

Delivery times start from when the order is shipped (not when placed). Business days exclude weekends and holidays.

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📮 Shipping Destinations & Costs

• We ship worldwide to most countries (some restrictions may apply due to customs regulations).

• Shipping costs are calculated at checkout based on package weight, dimensions, and destination.

• Free shipping is available on orders over a certain amount (varies by region).

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🔍 Package Tracking

• You will receive a tracking number via email once your order ships.

• Use this number on our website's tracking page or the carrier's website for real-time updates.

• Tracking typically shows:

  • Package picked up

  • Departed origin country

  • Arrived in destination country

  • Cleared customs

  • Out for delivery

  • Delivered

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🛃 Customs & Import Taxes

Important: We are not responsible for any customs duties, taxes, or fees imposed by your country.

• Duty-free thresholds vary by country. Orders above a certain value may incur charges.

• The recipient is responsible for paying these fees to release the package.

• We declare accurate values on all packages to comply with international regulations.

• For EU customers: We may collect VAT at checkout for a smoother customs process.

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📋 Shipping FAQs

Q: Can I change my shipping address after ordering?

A: Yes, but only if the order hasn't shipped yet. Contact us immediately with your order number and correct address.

Q: What if my package is lost or stuck in customs?

A: Contact our support team. We'll work with the carrier to locate your package or help resolve customs issues.

Q: Do you offer package consolidation for multiple orders?

A: Yes! If you place multiple orders within a short timeframe, contact us before shipping, and we can combine them to save on shipping costs.

Q: What packaging do you use?

A: We use durable, factory-grade packaging designed for international shipping. Fragile items receive extra protection with bubble wrap and reinforced boxes.

Q: Can I choose a specific carrier?

A: We select the most reliable and cost-effective carrier for your destination. Carrier choice is not customizable per order.

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⚡ Why Our Shipping Is Different (And Better)

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💡 Tips for Smooth Delivery

1. Provide a complete address including phone number (required for customs)

2. Check your spam folder for tracking emails

3. Be available to sign for delivery if required in your country

4. Inspect packages upon delivery and note any damage on the delivery receipt

5. Contact us within 48 hours if there are any shipping issues

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📞 Need Shipping Help?

Contact our support team:

• Email: elma@24hvipservice.com

• Live Chat: Available on our website

• Response Time: Within 24 hours

We've optimized every step of our shipping process to get TikTok-viral products from the factory to your door as efficiently and affordably as possible. Happy shipping! 🚚✨