Refund Guarantee

Direct from Source · Frictionless Refund Guarantee

💎 Our Refund Promise: Clear, Fast & Guaranteed

We understand that even with a factory-direct model, a perfect shopping experience requires solid after-sales protection. Our Refund Guarantee is our solemn commitment to your trust: we not only offer the most competitive prices but also promise a transparent and efficient refund process, ensuring your peace of mind with every purchase.

🛡️ Four Pillars of Our Refund Guarantee

Pillar Our Promise Value to You
🕒 Speed Guarantee Refunds initiated within 1-3 business days after returned item passes inspection. Fast return of funds, no long waiting periods.
📞 Process Guarantee Dedicated support from start to finish—no bots, no complex hoops. Your issue has an owner. Get updates, avoid anxiety.
⚖️ Clarity Guarantee Clear responsibility: Our error (wrong/defective item)? We cover all costs. Changed your mind? Transparent rules apply. Fair terms prevent disputes. Clarity for all.
💰 Price Guarantee Found the same item cheaper elsewhere under the same terms? We offer price difference compensation. Ensures you always get the best "direct-from-factory" price.

🔄 The Fast-Track Refund Process in Our "Direct-from-Factory" Model

Traditional platform refunds can be slow: Seller approval → Platform review → Multi-party settlement → Final payout.

Our refund path is streamlined and efficient:
You submit request → We (the sourcing hub) review & sync with factory → Warehouse inspection → We refund you directly.


✅ What Our Refund Guarantee Covers

We promise a swift refund in these cases:

  1. Damaged on Arrival: Item found damaged from shipping upon delivery.

  2. Not as Described: Significant mismatch between received item and listing.

  3. Faulty/Defective: Item has a non-user-caused quality or function issue.

  4. Wrong/Missing Item: Received incorrect color, model, or quantity.

  5. 7-Day Change of Mind: Item is in original condition, but you changed your mind (must meet return criteria).

⚠️ The Reasonable Limits of Our Guarantee

To ensure fairness and our ability to keep prices low, full hassle-free refunds do NOT apply in these cases:

  • Item has been used, physically damaged, or accessories are missing.

  • Return request is made after the 7-day window.

  • Return or loss is due to customer error (e.g., wrong address, unpaid duties).

  • Items exempt by nature or law (e.g., customized goods, personal hygiene items).

📊 Why Our Refund Guarantee is Superior

Comparison Point Traditional E-commerce Platforms Us (Direct-from-Factory Hub)
Decision Speed Must follow often rigid, one-size-fits-all platform procedures. We make direct decisions—more flexible and faster.
Communication Must message seller through platform system; responses can lag. Communicate directly with our support team via chat/email for quicker replies.
Liability Clarity Blame can shift between buyer, seller, and platform. Ultra-short chain (Factory-Us-You) means clear responsibility.
Funds Path Refunds route through platform wallets, adding settlement cycles. Direct point-to-point refund—shorter path, faster receipt.

🧡 Our Service Philosophy

The ultimate goal of our Refund Guarantee is that you'll never need to use it. We strive to prevent issues at the source through strict factory vetting and pre-shipment quality checks.

But when issues do occur, this guarantee is our proof of efficiency and good faith. We believe exceptional after-sales service is not a cost, but an investment in long-term trust.


Choosing factory-direct isn't just about price—it's about choosing a simple, fast refund guarantee.

Happy & Worry-Free Shopping!